Dental Insurance Info
Dental Insurance and How We Can Help
We understand that navigating dental insurance can be complex and, at times, overwhelming. That’s why Dr. Diaz and our entire team at Diaz Prosthodontics are here to assist you with any questions or concerns about our office policies and fees. We want you to feel informed, comfortable, and confident choosing us for your dental care.
Together, we will work toward your healthiest, most beautiful smile.
We are committed to providing patient-centered care that goes beyond the chair and sets the
new standard for dental care in San Antonio.
Insurance Facts You Need to Know
Before Choosing Your Doctor
Fact #1 - Dental Insurance is More Like a Discount Plan
Dental insurance is not designed to cover all costs of treatment but rather acts as financial assistance. One key point to consider:
- Since the introduction of dental insurance in the 1970s, annual maximum benefits offered per plan have remained unchanged despite rising healthcare costs.
- Premiums, however, have continuously increased over the years. This means the value provided by most plans has diminished significantly when adjusted for inflation.
At Diaz Prosthodontics, we work with you to ensure you receive the best possible care while maximizing the benefits of your dental insurance.
Fact #2 - Specialized or Cosmetic Treatments Aren't Usually Covered
Many basic procedures considered routine or essential to maintaining oral health—such as specialized prosthodontic evaluations or cosmetic dentistry treatments—are often excluded from dental insurance coverage entirely.
However, prioritizing your oral health is an investment in your well-being and confidence. Whether it’s expertly crafted dentures, dental implants, or aesthetic improvements to your smile, Diaz Prosthodontics is dedicated to helping you achieve and maintain your desired results.
Fact #3 - Insurance Fees Cannot Be Compared to Private Provider Fees
You may receive communications from your insurance provider stating that the fees at Diaz Prosthodontics exceed what they consider “usual and customary.” Here’s what you need to know:
- Insurance companies determine “usual and customary” fees by surveying a geographic area and taking 80% to 90% of the average. These surveys frequently include discount clinics, which can significantly lower the average fee used by insurance providers.
- Our dental care at Diaz Prosthodontics prioritizes precision, advanced training and imaging, industry leading products and materials paried with individualized treatment plans, which surpass the basic standards embraced by insurance algorithms. These differences in level of care are not acknowledged by insurance fee calculations.
When you choose us, you opt for expert care delivered by a dedicated Prosthodontist and Dental Specialist with years of experience and a commitment to achieving the best outcomes for your smile.
Fact #4 - Stated Coverages Can Be Misleading
Many dental insurance plans advertise coverage percentages such as “up to 80%” or “up to 100%” for certain procedures. However, this can often be misleading to patients because:
- Plan fee schedule allowances, annual maximums, and coverage limitations vary widely between policies.
- From our experience, most plans cover only 35% to 65% of major procedures, such as dentures or cosmetic restorations, since coverage is based on predetermined maximum fee allowances at the insurer’s discretion.
We believe in transparency regarding the cost of care and are happy to explain how your benefits may apply to recommended procedures. At Diaz Prosthodontics, patient care—not insurance restrictions—drives our treatment recommendations.
Fact #5 - Routine Dental Treatments Might Be Excluded
Many basic procedures considered routine or essential to maintaining oral health—such as specialized prosthodontic evaluations or cosmetic dentistry treatments—are often excluded from dental insurance coverage entirely.
However, prioritizing your oral health is an investment in your well-being and confidence. Whether it’s expertly crafted dentures, dental implants, or aesthetic improvements to your smile, Diaz Prosthodontics is dedicated to helping you achieve and maintain your desired results.
Just because we are “Fee for Service”, doesn’t mean you can’t use your insurance here…
Meet Becky….a real patient with us at Diaz Prosthodontics. Hear how Becky used her Delta Dental Insurance for treatment with Dr. Diaz. Just because we aren’t “in network” doesn’t mean you can’t utilize your dental benefits.

Meet our insurance guru, alexandria
When it comes to assisting our patients with their insurance benefits, Alexandria is the best of the best. Not only will she help you with the documents you need from your treatment with us, she can look over your benefits and help you maximize what your plan allows. Fee for service doesn’t mean you can’t use your benefits; it means you file the claim directly and receive reimbursements directly too. Alexandria has helped many of our patients recieve substantial reimbursements and she will guide you every step of the way.
If you have a question about your benefits, she’s here to help. Call our dental insurance expert to help you today.
Phone: (210) 774-4241

Meet Our Insurance Guru, Alexandria
When it comes to assisting our patients with their insurance benefits, Alexandria is the best of the best. Not only will she help you with the documents you need from your treatment with us, she can look over your benefits and help you maximize what your plan allows. Fee for service doesn’t mean you can’t use your benefits; it means you file the claim directly and receive reimbursements directly too.
Alexandria has helped many of our patients recieve substantial reimbursements and she will guide you every step of the way. If you have a question about your benefits, she’s here to help.
WHAT OUR PATIENTS ARE SAYING
“I would give Dr. Diaz 10 stars if it was an option.
By far the best service I have ever received. I always say that you get what you pay for but in this case you get top notch service at a good, fair price. I normally don’t give reviews but I couldn’t help myself to give Dr. Diaz a shout out.“
Rich M.
google reviews
“Dr. Diaz and his office staff are the best; knowledgeable, friendly and efficient. When I began the process of having dental implants I was very nervous, but after working with Dr. Diaz and his staff I was very comfortable throughout the process. And cost wise reasonable and affordable“
Patti S.
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“Dr. Diaz has done an amazing job right when I had an emergency with my implants/prosthetics. This is something he addressed after having my bad experience in Austin and Dallas Texas. In my 30 years as a Human Resources Manager, I highly recommend Dr Diaz and his amazing team; Cynthia and Donna. They are amazing people with a heart of gold. I plan to continue my business with Dr. Diaz.“
Roland S.
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Schedule a consult
To schedule your consultation with Dr. Diaz or if you have additional questions or would like to speak to us, please give our office a call at (210) 774-4241 or complete the appointment request form.
Our Office Hours:
Monday – Friday: 7am – 4:30pm
*Patient appointments are available on Monday-Thursday.